Shipping policy

Shipping Policy: For General Merchandise (Banners have free shipping)

1. Processing Times

We know you're excited to receive your order!

  • Standard Merchandise: All "off-the-shelf" items (candles, apparel, stationery) are processed and shipped within [2–4] business days.

  • Hand-Painted/Artisan Items: Because some of our items are finished by hand, please allow up to [5–7] business days for these specific pieces to be prepared for shipment.

  • Note: We do not ship on weekends or major holidays.

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily ship via [USPS/UPS/FedEx].

  • Standard Shipping: Typically arrives in 3–7 business days after processing.

  • Expedited Shipping: Available at checkout for an additional fee.

Please note: Delivery delays can occasionally occur due to carrier volume or weather, which are outside of our control.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. The tracking number will become active within 24 hours.

4. Shipping to P.O. Boxes or APO/FPO Addresses

[Store Name] ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. [Note: If you ship internationally, add: "International shipping is available and calculated at checkout."]

5. Customs, Duties, and Taxes

[Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages & Lost Packages

Poppie & Pine Studio is not liable for any products damaged or lost during shipping. However, we want you to have a great experience:

  • Damaged Items: If you received your order damaged, please save all packaging materials and damaged goods, then contact us at poppiepinestudio@gmail.com within 48 hours with photos so we can assist you in filing a claim with the carrier.

  • Lost Packages: If your tracking says "Delivered" but you haven't received it, please check with neighbors or your local post office before contacting us.

7. Incorrect Shipping Information

Please double-check your address! If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the additional shipping costs to resend the item.